Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a casino not on Gamstop that we should take a look at? This page explains what we can help with, what we can't, and the best way to reach us.

What we can help with

Casinos Not On Gamstop is an independent research and comparison site covering casinos not on Gamstop, betting sites not on Gamstop, and the wider international gambling market that sits outside the UK's self-exclusion scheme. We're happy to hear from readers on topics such as:

• Corrections or updates to information on any brand featured on the site, including offer terms, licensing details or payment methods
• Questions about how we rate and rank the sites listed on our Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed page
• Feedback on a review, a new non Gamstop casino you think we should research, or a broken link
• General queries about how the site works, our editorial approach, or the commercial relationships behind it

If your query relates to who we are and how we operate, our About Us page covers that in more depth and is worth checking first.

What we can't help with

It's worth being clear about the limits of this page, since a lot of the traffic we get is really account-related rather than editorial. We are a review and comparison site — we do not operate any casino, hold player funds, or have access to individual accounts. That means we cannot help with:

• Deposits, withdrawals, or account balances at any casino listed on this site — these must be raised directly with the operator's own customer support team
• Verification (KYC) issues, frozen accounts, or disputed bonus terms — again, these sit with the casino, not with us
• Requests to remove yourself from a casino's marketing or player database — that's a request for the operator directly, or for Gamstop if it relates to the UK exclusion scheme itself
• Legal or financial advice of any kind

If you're dealing with a live issue on your account, going straight to the casino's support channel — usually live chat or email — will always be faster than routing through us.

Self-exclusion and support queries

Because our readers are often people who have self-excluded through Gamstop and are weighing up their next step, we get a reasonable number of messages asking whether it's "allowed" to play at sites outside the scheme, or how self-exclusion actually works. To be straightforward about it: Gamstop is a voluntary UK self-exclusion scheme that covers operators licensed by the Gambling Commission, and choosing to play elsewhere is a personal decision that plenty of our readers make for reasons that make sense to them. If you want to understand more about setting healthy limits, whatever platform you choose, our Responsible Gambling page has practical guidance on tools and support organisations.

Contact requests specifically about resetting or extending a Gamstop exclusion should go to Gamstop itself rather than to us, since we have no access to or influence over that scheme.

Before you write in — a few things that speed things up

To help us give you a useful answer rather than a back-and-forth, it helps if your message includes:

1. The exact page or brand your query relates to, including the offer or figure in question if it's about bonus terms
2. What you've already tried, if it's a technical issue with a link or a page not loading correctly
3. Whether you're asking as a reader, a journalist, or on behalf of a business — this changes who picks up the query

We read every message that comes in, though as an independent site run by a small team, response times can vary. We prioritise corrections and safety-related feedback first.

A note on how this site earns its keep

Casinos Not On Gamstop may earn a commission when a reader clicks through to a casino from one of our pages and signs up. This doesn't affect where a brand sits in our rankings or how honestly we describe its terms — commercial relationships are kept separate from the editorial judgements you'll find across the site. If anything on the site reads as more promotional than informative, that's exactly the kind of feedback worth sending our way.

Brand or partnership enquiries

If you represent an operator featured — or not yet featured — on our list of non Gamstop casinos and want to discuss a listing, correction, or partnership, please say so clearly in your message along with your role at the company. We verify these requests before making any changes to published content.

Legal and policy questions

Questions about how we use data, our disclaimers, or the terms under which the site operates are answered in our Terms and Conditions. For anything not covered there, feel free to include it in your message and we'll point you in the right direction.